Payment Methods

ICAN accepts the following payment methods. Gift Card, VISA, Mastercard via Paypal online. also if you want  WESTERN UNION service or Bank Transfer，then just contact us.

Taxes

All ICAN products price we quote to the customer does not include taxes except the oversea warehouse products. if need to pay the taxes, ICAN does not responsible for any custom duty or import tax.it will be buyer duty.

We can mark the invoice with a Low Declared Value for you, so pls contact us if you have a request for the declared value.

If you buy our oversea warehouse products, and the price including taxes, customers do not need to pay, taxes prepaid by ICAN.

Fast Express Shipping Worldwide

We ship to all countries, by China EMS. See the shipping table to the below for a list of countries. Once we get your order we will ship out the frame immediately begin custom hand-building your wheels with the options you’ve selected. We ship out your wheels by China EMS and always provide a tracking number.

About the ICAN small item, we will ship out by E-packet or DHL Global Mail.this will take 12-20 days.

If you want super fast shipping time, then ICAN offer DHL shipping service, it will just take 3-5 working days, pls contact us to get the shipping price.

Shipping Rates

Country	Frame & Wheelset Shipping Rate	Expected Delivery
USA	$80.00 USD	5~ 14 Days
Canada	$80.00 USD	5 ~ 14 Days
Japan	$60.00 USD	4 ~ 7 Days
Australia	$80.00 USD	5 ~ 12 Days
UK	$80.00 USD	7~ 14 Days
Europe	$80.00 USD	7 ~ 14 Days
Others	$80.00 USD-120.00 USD	15 ~ 25 Days

 

 2 Year Free Warranty for the bike, frame and wheelset

ICAN warranty their products, against manufacturing defects, for a period not to exceed two years, from the date of purchase. During that period, ICAN will replace or repair(when possible) the defective part.

Every ICAN frame and component has a useful product life cycle. Each bike, frame and wheelset will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us. 

Failure to use the provided warranty card will void your warranty.Save your dated receipt for proof of purchase.

What's Covered

Your wheels are covered against manufacturing defects found within one year. In such cases, if the warranty item cannot be repaired at our expense, we'll replace the warranty item and pay shipping both ways. This warranty only applies to the original owner and is not transferable. To start a warranty claim please contact us at info@icancycling.com

Situation	Warranty
Manufacturing Defects  Within 2 year	We will replace the faulty component and pay shipping cost both ways.
After 2 Year	Maintenance, upgrade, and repair service at minimal cost.
What's Not Covered	Normal Wear and Tear

One-Year Free Warranty for the bike components and accessories

All ICAN components, such as but not limited to the following: fork, seatpost, stem, handlebar, saddle, headset, and crankset.

NOTE: All ICAN items are warrantied under normal use.

All cracked or damaged products or photos must be sent to ICAN Factory to analyze.

If the frame and/or wheelset are deemed to be damaged and/or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, ICAN may offer a discount for the replacement parts.

Returns

In the event of a manufacturing defect, ICAN will cover the return shipping costs. However, if the defect is deemed to not be due to the manufacturing process, then the customer will be responsible for the return shipping costs.

1.ICAN make a careful test and check before every single item is shipping. In case of bad luck that you receive, ICAN items in broken or defective quality would like a return and refund or replacement. Please contact us within 3 working days and show us as much as possible proof, photos, videos etc.

2. Refund will be granted after we receive the returned items in original condition.

3. If it is your problem that you don't want to pick the item up, but we have delivered the item, we will refund you the money of the item, not including the shipping fees.

4. New items or Repaired items will be shipped to you as soon as we receive the items for replacement.

 

 

FAQs

1. What is your Payment ?

For payment, we accept Paypal,if you do not have Paypal account,pls ask your friend to help you.

2. What about customs and duties?

All orders are subject to normal import duty, taxes and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Customs policies vary widely from country to country; you should contact your local customs office for further information.About the item value, if you want to make it lower avoid VAT,pls contact us,we will on the buyer side to solve this problem.

3. How to track my order online?

Once your order has shipped, a Shipping Confirmation email is sent to you with the tracking website and the tracking number. You can use this tracking number to track your order via the carrier's tracking site.

4. What is the processing time and delivery time for my order?

We Will Ship out the item within 36 hr with careful package after the processing time .and it takes about 3-10 days if the stock running out. the delivery time will be 7-15 days.

5. How will you package my goods ? Is it safe for them to reach me?

We use new packing box which is much more stiff and secured. It will protect the carbon products from the possible violently throwing and pressure during the shipping progress.