Payment Methods

ICAN accepts the following payment methods. Gift Card, VISA, Mastercard via Paypal online. also if you want  WESTERN UNION service or Bank Transfer，then just contact us.

Taxes

All ICAN products price we quote to the customer does not include taxes except the oversea warehouse products. if need to pay the taxes, ICAN does not responsible for any custom duty or import tax.it will be buyer duty.

We can mark the invoice with a Low Declared Value for you, so pls contact us if you have a request for the declared value.

If you buy our oversea warehouse products, and the price including taxes, customers do not need to pay, taxes prepaid by ICAN.

Fast Express Shipping Worldwide

We ship to all countries, by China EMS. See the shipping table to the below for a list of countries. Once we get your order we will ship out the frame immediately begin custom hand-building your wheels with the options you’ve selected. We ship out your wheels by China EMS and always provide a tracking number.

About the ICAN small item, we will ship out by E-packet or DHL Global Mail.this will take 12-20 days.

If you want super fast shipping time, then ICAN offer DHL shipping service, it will just take 3-5 working days, pls contact us to get the shipping price.

Shipping Rates

 3 Year Warranty Policy

ICAN warranty their products, against manufacturing defects, for a period not to exceed three years, from the date of purchase. During that period, ICAN will replace or repair(when possible) the defective part.

Every ICAN frame and rim has a useful product life cycle. Each bike, frame and rim will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us. Failure to use the provided warranty card will void your warranty. Save your dated receipt for proof of purchase.

Product Group:

Frame and Rim

Applies to all ICAN and Triaero brand bike frame, and FL series, AERO Series and Nova Series rims.

Coverage: 3-year Warranty from the date of purchase.(from 07/01/2020)

Note：Standard Rim（23mm rim wide）as the same just have 2 years warranty

Conditions:

1. If any manufacturing defect occurs within 90 days of the date of purchase, is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 91 days and up to 3 years, ICAN is obligated to replace the rim(s), and you would be responsible for the shipping cost.
2. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
3. The Standard Warranty program is not transferable and only applies to the initial purchaser.

This warranty does not cover：

• Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)
• Products which have been incorrectly installed and/or adjusted.
• Issues brought about by neglect or poor maintenance.
• Surface finish and cosmetic treatments (anodizing, decals, etc.)
• Crash damage.
• Consequential or incidental damages (where applicable)

The following will void your warranty

• Misuse (Jumping, trick riding, etc.)
• Modification of wheels
• Tire pressure exceeding 140psi
• Improper assembly
• Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.
• Use of brake pads not designed for carbon wheels

Crash Replacement Policy

The Crash Replacement Policy is to cover accidental crash or mis-use such as casing a big jump or drop, crashing, rock strikes etc.

Product Group: All bike frame and rims on our website.

Discount: 15% discount of the retail price.

Conditions:

1. The Standard Crash Replacement Policy is not transferable and only applies to the initial purchaser.
2. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
3. Please note that you are responsible for any associated shipping costs, customs, and duties.

One Year  Warranty

Product Group:

All ICAN components, such as but not limited to the following: fork, seatpost, stem, handlebar, saddle, headset, and crankset.

NOTE: All ICAN items are warrantied under normal use.

All cracked or damaged products or photos must be sent to ICAN Factory to analyze. If the frame or rims are deemed to be damaged or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, ICAN may offer a discount for the replacement parts.

If have any questions,please contact us at info@icancycling.com

Returns

• ICAN make a careful test and check before every single item is shipping. In case of bad luck that you receive, ICAN items in broken or defective quality would like a return or replacement. Please contact us within 3 working days and show us as much as possible proof, photos, videos etc.
• If it is your problem that you don't want to pick the item up, but we have delivered the item; or you don't want the item and just want to return, like some customers may order the wrong item but find it after receiving, customers need to pay for the return freight, we will refund you the money of the item, not including the shipping fees. Because this is not the problem of manufacturer's, hope you all can understand.
• New items or Repaired items will be shipped to you as soon as we receive the items for replacement.
• After we get the items, then we will process the refund for the item and the return shipping cost within 3 business days.

FAQs

1. What is your Payment ?

For payment, we accept Paypal,if you do not have Paypal account,pls ask your friend to help you.

2. What about customs and duties?

All orders are subject to normal import duty, taxes and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Customs policies vary widely from country to country; you should contact your local customs office for further information.About the item value, if you want to make it lower avoid VAT,pls contact us,we will on the buyer side to solve this problem.

3. How to track my order online?

Once your order has shipped, a Shipping Confirmation email is sent to you with the tracking website and the tracking number. You can use this tracking number to track your order via the carrier's tracking site.

4. What is the processing time and delivery time for my order?

We Will Ship out the item within 36 hr with careful package after the processing time .and it takes about 3-10 days if the stock running out. the delivery time will be 7-15 days.

5. How will you package my goods ? Is it safe for them to reach me?

We use new packing box which is much more stiff and secured. It will protect the carbon products from the possible violently throwing and pressure during the shipping progress.